Frequently Asked Questions
are your flowers real?
Our arrangements are expertly crafted using premium artificial flowers. Each piece is designed to closely replicate the beauty of fresh blooms while offering long-lasting enjoyment.
Do you offer local pickup?
All orders are fulfilled through our reliable delivery service, ensuring a seamless and convenient experience straight to your doorstep.
How do I care for my artificial flowers?
Our arrangements are low-maintenance and designed to last. A light dusting from time to time and placement away from direct sunlight will help preserve their beauty for years to come.
Do you offer custom or personalised arrangements?
Our collection features thoughtfully pre-designed arrangements, allowing us to deliver consistent quality and attention to detail in every order.
Do you offer gift wrapping or note services?
Our packaging is thoughtfully presented and well-suited for gifting. While we do not currently offer personalised messages, your recipient will receive a beautifully prepared parcel.
Are your arrangements safe for allergy sufferers or pets?
Our arrangements are pollen-free and ideal for those with floral allergies. However, they are crafted using latex-based materials, so we recommend caution if you have latex sensitivities or allergies.
While they’re generally pet-friendly, we recommend keeping them out of reach of curious paws, just like any decorative item.
Do you restock sold-out arrangements?
Certain designs may be restocked based on material availability. We also launch seasonal and limited collections throughout the year — we recommend subscribing to our newsletter for updates.
How long will my arrangement last?
With minimal care, our artificial arrangements are designed to remain vibrant and elegant for many years, offering a lasting decorative solution.
Can I place your arrangements outdoors?
To preserve their appearance and integrity, we recommend displaying our arrangements indoors only. Exposure to outdoor elements may affect the materials over time.
Can I pre-order an item?
Our pieces are available for purchase while in stock. We suggest ordering promptly to secure your preferred design, as many are made in limited quantities.
Can I send your flowers as a gift?
Yes, simply enter the recipient’s delivery details at checkout. Each order is securely and stylishly packaged, making it a perfect gift experience.
Are the colours exactly as shown?
We strive to present our products with true-to-life colours through high-quality photography. Please note that slight variations may occur due to screen settings or lighting conditions.
When will I get my order?
Orders are typically processed within 1-3 business days. Once dispatched, delivery usually takes 2-5 working days. You will receive tracking information via email.
How often do you release new designs?
We introduce new collections regularly, often reflecting seasonal trends and material availability. Follow us on social media or subscribe to our newsletter to stay informed.
Can I cancel my order?
You may cancel your order as long as it has not yet been dispatched. Please contact us promptly if you wish to make changes, and we will do our best to assist you.
What steps should I take if my order has been returned to the sender?
If your order has been returned to us, this typically indicates an issue with delivery such as an incorrect address or unsuccessful delivery attempts.
Please contact our Customer Service team promptly at contact@dearjasmine.co.uk to confirm or update your shipping details and we will assist you with reshipping your order.
Please note that shipping fees may apply for redelivery.
Can i add delivery instructions for the courier?
Once the courier notifies you that your parcel is out for delivery, you may be able to provide delivery instructions directly to them through their tracking system or customer service.
We recommend ensuring your shipping address is complete and accurate at checkout to help facilitate a smooth delivery.
What happens if I’m not available to receive my delivery?
If you are not available at the time of delivery, the courier may leave the parcel in a safe location, deliver it to a neighbour, or attempt redelivery.
Any parcels left unattended are done so at the recipient’s own risk, and we are unable to offer refunds or replacements in such cases. We recommend tracking your parcel closely and arranging for someone to receive it if you are unavailable.